Customer Service Professional
Pine Brook, NJ Pine Brook, NJ Full-time Full-time 1 day ago 1 day ago 1 day ago Why Winebow? At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion.
We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued.
We want our Winebow family to feel at home and to be empowered to bring their best selves forward.
We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.
The Customer Service Professional provides customer service and support for Winebow's Customers, Sales Representatives, and Sales Management.
Processes new order transactions, completes order maintenance and credit adjustments, and assists with product and delivery inquiries.
Provides customer service to clients striving for the highest level of customer satisfaction and loyalty.
This position is hybrid (in office and work from home) and is expected to come to the Pine Brook, NJ office location at least three days a week.
ESSENTIAL FUNCTIONS Delivers outstanding customer service to all internal and external clients.
Resolves product or service problems by clarifying the customer's issues; determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, following up to ensure resolution.
Processes and coordinates routine and special customer order transactions.
Maintains a current working knowledge of Winebow products.
Works closely with Winebow's Sales staff, providing support and feedback regarding communication with clients Provides phone coverage and support for sales staff and their clients as needed.
Responds to emergency orders and customer service issues in a timely manner.
Assists/attracts potential customers by answering product and service questions, suggesting information about other products and services when appropriate.
Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines.
Meets agreed upon goals and objectives effectively and in a timely manner.
Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled.
OTHER FUNCTIONS Performs other duties as assigned, including coverage of front reception desk, as required Maintains relationships and favorable contacts with current and potential accounts.
Resolves customer issues/problems MINIMUM REQUIREMENTS High School Diploma or GED; College Degree Preferred.
Minimum two years of Customer Service experience.
Prior Computer and Phone Customer Service experience in luxury goods sector Required.
Computer proficiency in WORD, EXCEL, and OUTLOOK programs Excellent interpersonal and communication skills.
Demonstrated effective written and oral communication skills.
Experience in the wine industry and/or wine knowledge Preferred.
Experience Preferred 2 year(s):
Minimum of two years of Customer Service work experience.
Education Required High School or better Preferred Some college or better Behaviors Required Team Player:
Works well as a member of a group Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Goal Completion:
Inspired to perform well by the completion of tasks Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued.
We want our Winebow family to feel at home and to be empowered to bring their best selves forward.
We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.
The Customer Service Professional provides customer service and support for Winebow's Customers, Sales Representatives, and Sales Management.
Processes new order transactions, completes order maintenance and credit adjustments, and assists with product and delivery inquiries.
Provides customer service to clients striving for the highest level of customer satisfaction and loyalty.
This position is hybrid (in office and work from home) and is expected to come to the Pine Brook, NJ office location at least three days a week.
ESSENTIAL FUNCTIONS Delivers outstanding customer service to all internal and external clients.
Resolves product or service problems by clarifying the customer's issues; determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, following up to ensure resolution.
Processes and coordinates routine and special customer order transactions.
Maintains a current working knowledge of Winebow products.
Works closely with Winebow's Sales staff, providing support and feedback regarding communication with clients Provides phone coverage and support for sales staff and their clients as needed.
Responds to emergency orders and customer service issues in a timely manner.
Assists/attracts potential customers by answering product and service questions, suggesting information about other products and services when appropriate.
Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines.
Meets agreed upon goals and objectives effectively and in a timely manner.
Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled.
OTHER FUNCTIONS Performs other duties as assigned, including coverage of front reception desk, as required Maintains relationships and favorable contacts with current and potential accounts.
Resolves customer issues/problems MINIMUM REQUIREMENTS High School Diploma or GED; College Degree Preferred.
Minimum two years of Customer Service experience.
Prior Computer and Phone Customer Service experience in luxury goods sector Required.
Computer proficiency in WORD, EXCEL, and OUTLOOK programs Excellent interpersonal and communication skills.
Demonstrated effective written and oral communication skills.
Experience in the wine industry and/or wine knowledge Preferred.
Experience Preferred 2 year(s):
Minimum of two years of Customer Service work experience.
Education Required High School or better Preferred Some college or better Behaviors Required Team Player:
Works well as a member of a group Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Goal Completion:
Inspired to perform well by the completion of tasks Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
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